FAQ

FAQ (Frequently Asked Questions)

1. What is Sanderino?
Sanderino is your go-to [describe what your business or product does]. We specialize in [briefly describe your products/services]. Our mission is to provide high-quality [products/services] designed to meet your needs, offering exceptional customer service and a seamless shopping experience.

2. How can I contact customer support?
You can reach our customer support team through the following methods:

  • Phone: +49 1551 0828748
  • Email: creightona240@gmail.com
  • Physical Address: Großbeerenstraße 21, 14482 Potsdam, Germany

We aim to respond to all inquiries within 24 hours.

3. How do I place an order?
To place an order with Sanderino:

  1. Browse our website and select the products you wish to purchase.
  2. Add the items to your shopping cart.
  3. Proceed to checkout and enter your shipping and payment details.
  4. Review your order and click "Place Order."
    Once confirmed, you will receive an email with your order details and tracking information.

4. What payment methods do you accept?
We accept various payment methods for your convenience, including:

  • Credit/Debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay, Google Pay, and other digital wallets

All payments are processed securely using industry-standard encryption technology.

5. Do you ship internationally?
Yes, we offer international shipping to many locations worldwide. Shipping fees, import duties, and taxes may apply, depending on your destination. You can check the available shipping options and rates during the checkout process.

6. Can I change or cancel my order after it’s been placed?
We process orders quickly to ensure timely delivery. If you wish to modify or cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been shipped.

7. How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping: 7-15 business days

A tracking number will be provided once your order has been dispatched.

8. What is your return policy?
We offer a 30-day return policy on most products. If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange, as long as the item is unused and in its original packaging. For full details, please refer to our [Return Policy Page].

9. Do you offer gift cards?
Yes! Sanderino offers digital gift cards in various denominations, available for purchase directly on our website. Gift cards are redeemable for any future purchase at Sanderino.

10. How do I reset my password?
To reset your password:

  1. Go to the [Login Page].
  2. Click on "Forgot Password."
  3. Enter your email address.
  4. Follow the link sent to your email to create a new password.

For further assistance, please contact our support team.

11. Is my personal information secure with you?
Yes, we prioritize your privacy and security. Your personal information is encrypted and stored securely. We adhere to strict data protection policies and do not share your information with third parties without your consent. For more details, please see our [Privacy Policy].